Frequently Asked Question
At Car Park Romford, we do our best to make parking simple, secure, and stress-free. Whether you’re visiting the shops, heading to the station, or just passing through, our goal is to offer an easy and fair experience for everyone.
Here are some helpful answers to common questions. If you need a hand with anything else, just reach out, we’re happy to help.
General Information
Can I pay after leaving the car park?
Where exactly is Car Park Romford?
You’ll find us at The Mercury Mall, Mercury Gardens, Romford, RM1 3EE. We’re right in the heart of town, just a short walk from Romford Station, the shopping centre, and loads of cafés and restaurants.
What are the parking rates?
How can I pay for parking?
Where Can I Find the Pay Stations?
Do you offer monthly or annual parking permits?
Can I reserve a parking spot?
What if I have a permit and can’t find a space?
Is the car park secure?
Parking Accessibility & Vehicle Types
Do you have disabled parking bays?
Do you have parking spaces for parents with children?
Can I park a motorbike, scooter, or bicycle here?
Do you have designated spots for electric vehicles?
Can I park a van, minibus, or motorhome?
Facilities & Assistance
Are luggage trolleys available?
Are there car wash or detailing services at the parking space?
Can I get help if I’ve locked my keys in the car?
Reporting Issues & Customer Support
What should I do if a Pay Station is not working?
What if I see someone misusing a disabled or parent bay?
How can I contact customer support?